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Kingston Youth Services Christmas Closure

20 December 2018


Kingston Youth Services will be closed at the end of business (5pm) on Friday 21st of December and available from Wednesday 2nd of January 2019. Should you require support during this time please see a list of available services below who may be able to assist. Stay safe and we’ll see you in 2019. Thank you for a wonderful year everyone.

Kids Helpline (KHL) – 1800 55 1800

KHL is a phone and email service to get helpful info and great support about the things that matter.

You can reach out and talk with them for FREE about good things and tough stuff, exciting times or about something that’s bringing you down.

Kids Helpline is available 24/7. 365 Days.



eheadspace Counselling – 1800 650 890

eheadspace is a confidential, free and secure space where young people 12 – 25 or their family can chat, email or speak on the phone with a qualified youth mental health professional



SuicideLine – 1300 651 251

SuicideLine is a 24/7 telephone counselling service offering professional support to people at risk of suicide, people concerned about someone else’s risk of suicide, and people bereaved by suicide.




Finding out that someone has just made a suicide attempt or is about to harm themselves is a daunting situation to be in. Below are some guidelines to help support you in an immediate crisis.

Don’t leave the person alone, or if they’ve phoned you, stay on the phone and find out exactly where they are and whether anyone else is there

Remove any firearms, medications and other poisons, ropes or hoses – if you’re on the phone, encourage them to remove these items from their sight themselves

  • DO NOT attempt to wrestle a weapon away from someone as you may put yourself at risk
  • Make a safety contract with the person that they won’t try to harm themselves for a certain period of time – make sure this plan is achievable and realistic
  • Encourage and support them to go to a place where they’ll remain safe, such as:
    • the emergency department of the local hospital
    • their local crisis centre or mental health centre
    • home (if they feel safe there and someone can stay with them)
  • If you need immediate advice and support use the phone to call:
    • an ambulance – 000
    • the police (for a welfare check or if the person has a weapon or is in a dangerous situation) – 000
    • SuicideLine Victoria – 1300 651 251
    • the local Crisis Assessment and Treatment Team (CATT) -www.health.vic.gov.au/mentalhealth/services/adult/index.htm.
    • their own doctor, counsellor or psychologist


Lifeline – 13 11 14

Lifeline is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.

Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline. Regardless of age, gender, ethnicity, religion or sexual orientation that have trained volunteers ready to listen, provide support and referrals.

If you need crisis support call 13 11 14 now.

If life is in immediate danger call 000.



DirectLine – 1800 888 236

24 Hours 7 Days Free And Confidential

DirectLine is a confidential alcohol & drug counselling and referral service in Victoria for people of all ages and backgrounds.



Crisis Accommodation – 1800 627 727

Crisis Accommodation is an information line and FREE call available 10 am till 12 midnight 7 days. This helpline can provide a variety of support to young people 15-21 who are homeless or risk of homelessness.


Launch Housing – 1800 825 955

Launch Housing can help if you are experiencing homeless or at risk of losing your housing.

If you are experiencing a housing crisis call 1800 825 955 (freecall number, open 24/7) or contact them about their services and programs.

Launch Housing is located at 11 Chesterville Rd, Cheltenham (open office hours and closed on public holidays)


Frontyard: 1800 800 531 (freephone)

Any young person 18-25yrs available Monday–Friday, 9am–8pm and Saturday & Sundays, 10am–6pm.

Frontyard provides a range of supportive, stable and secure accommodation for young people experiencing or at risk of becoming homeless. Depending on the need for either short or long term supported accommodation, they incorporate stable accommodation with personal support and education, training and employment opportunities, with the objective of ensuring that the young person moves away from long term homelessness.

Therefore, whether your living situation is breaking down, you don’t have anywhere to go or you don’t feel safe in the place you’re in, they can work with you to find somewhere new, and to start afresh.

Please note, for all accommodation enquiries including emergency and crisis accommodation services, please contact Melbourne Youth Support Service on 03 9614 3688 or DHHS on 1800 825 955 for 24 hour homelessness assistance.


1800 RESPECT – 1800 737 732

1800 RESPECT is a National sexual assault, domestic family violence counselling service.

Call this number to access counselling delivered by qualified, experienced professionals 24-hours a day, seven days a week. If you are feeling unsafe right NOW, call 000.


QLife – 1800 184 527

3:00pm to midnight in your state, around Australia, every day.

QLife is Australia’s first nationally-oriented counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex (LGBTI). QLife provides nation-wide, early intervention, peer supported telephone and web based services to people of all ages across the full breadth of people’s bodies, genders, relationships, sexualities, and lived experiences.



Parentline Victoria – 13 22 89

Parentline provides a statewide telephone counselling service to parents and carers of children aged from birth to eighteen years

Professional counsellors are able to explore a variety of issues that impact on parenting and relationships. Parentline can also provide contact details for community services.

Parentline respects the confidentiality and right to privacy of callers.

Call Parentline Victoria on 13 22 89, from 8am to 10pm, seven days a week for the cost of a local call.



For a full list of services please go to: http://kingstonyouth.org.au/support/